Goodbye, Marcy

Someone I really admire passed away today. I hadn’t met her face to face yet, but we were planning a weekend date this spring as she lived not far from me and I do like Pittsburgh1. Her name was Marcy Bruno and her twitter handle was @Tosfm. She passed away from complications from a surgery, which left a lot of her Twitter friends in shock as we weren’t aware of it. She was a great proponent for Guantanamo Bay detainees and tweeted mostly about that issue and other human rights issues. Laffy, at the Political Carnival, has a wonderful tribute to her up. You should go read it so you can understand a little bit of what a wonderful person Marcy was.

Her friend, Mike @mdp4202, utilized her Twitter account to let us know last night that she was struggling and then this morning to let us know that she’d passed. I thank him with all my heart for that as I know it was a painful time for him and he made sure to include her followers in her struggle.

Here is a video of Marcy talking about Occupy:

  1. Not the streets, though. Who was responsible for designing that mess? []
Posted in PSA | Tagged , | Comments closed

Dear Twitter Noobs, Let us help you with that annoying follow/unfollow thing

There are many, many Twitter “experts”. I am not one of them. I’m a veteran user. I admit I follow the experts and I read what they have to say, but I mostly just do my own thing. My own thing so much at Twittiquette can allow me to. I tweet personal stuff, silly stuff, long-as-shit rants and tweets about politics. I don’t join groups1. I do get interested when I see folks getting some advice that could hurt their overall twitter experience.

Now, if it’s your intent to gain followers in a hurry to, for example, increase your social media portfolio, then mass following and unfollowing is the way to go. To participate in the community is a little different. If you’re only worried about that “magical” number, you’re not getting twitter at all.

Some advice from my followers (and whom I am following):

Some Do’s

This is the comedy portion of the show.

Some Don’ts

I wrote this in a comment on 140.com because I was annoyed at some of the advise which includes: Follow all the people in your list. If you get your follow limit, then unfollow some people. If someone doesn’t follow back right away unfollow them. It wasn’t meant to be. (Or something similar.)

- – I have a small issue with the advice of “follow then unfollow” as someone who’s not done any auto-following ever. I’ve been on Twitter since April 2007 so my account is kind of old and that may give me a particular cushion.

What the age of my account does give me is an understanding of basic twittiquette (so to speak). When UB members follow a bunch of folks without any kind of interaction and then unfollow a bunch of folks because the first folks didn’t follow back, well, that leaves a very bad impression to those who are not going to automatically follow back.

I and many of the folks I polled from my followers, will follow back if there is engagement/conversation/interaction that has some kind of meaning aside from a simple RT or “I found you through #UniteBlue” and that’s it. That’s nice and I appreciate it, but let me get to know you a bit. Maybe you won’t like me because of my foul language (I do warn about it in my profile) or because I sometimes will find agreement with members of the otherside. Or because I live-tweet The Walking Dead. If you come into my mentions and interact, I will follow you back. I want my own experience to be enhanced and am not worried about follow counts.

I think many UB members are so freaked out by their follow limits they’re forgetting the social part of the network we all love. They aren’t getting to know a lot of the people they’re following. We, who have been doing this a long time, learned that many folks become overwhelmed by following just anyone. So, just a bit of advice- get to know the people you want to follow.

I’ll post some other tips on my own blog. Things I’ve learned from the early adopters and from just being part of the platform for so long. The most important I’ve left here- be cautious in your follows, interact and let it grow organically after a while. Be part of the community so we can get to know you too.

But this was about getting follows and somehow getting around the follow limit set by Twitter. I’m not sure how many of them want to actually retain the followers, but I’ll give a couple of tips I’ve learned a long the way.

1. Use an app and create lists- and make the lists private. Instead of following all these people, stick them in a list. If you find yourself agreeing with them more often than not click the “follow”. If some folks in those lists aren’t someone you’d like to follow all the time, then unlist them. They never know you were watching them in the first place. Rinse and repeat as necessary.

2. Keep your “following” ratio lower than you “follower” ratio.

3. We all love to follow celebrities or news sites or our favorite television show “official” sites. Make a list just for them, add them to the list and unfollow. More than likely they didn’t know who you were anyway and wouldn’t be offended. You can still see them, interact with them, RT them, but they aren’t in your “follower” column.

4. Meet people. Don’t just tweet casual phrases with 4 hashtags stuck to the end. That just annoys people. Trust me on this.

5. Participate in conversations of other hashtags. For example, I gained followers from my live-tweeting with #WalkingDead. The people who stayed around are good people and I’m glad we’re following each other. It doesn’t have to be that tag, of course, it’s just a suggestion. If you don’t know how to do a hash search let me know and I’ll help you out. You don’t have to wait for someone else to start the conversation- start one yourself and encourage your favorite people to join in. Have some fun.

Then google the 1000s of articles about why auto-following can ruin your twitter experience- you can get burned out. What’s the use of any platform if you become overwhelmed by it? Early adopters learned pretty quickly that following too many people can take too much work. They manage them and, well, for most of them it is part of their job. You haven’t gotten to that point yet.

One more note: To many of us, follower count doesn’t mean anything. We don’t actively search for followers — NEVER beg for followers, by the way –we let our followers come organically. There are about a zillion ways to use Twitter effectively and in different ways. But constantly hunting for more followers so you can follow more people is counter-productive. Try another way.

And if you come into someone’s mentions and say “I found you through…follow back!” you’ll probably annoy some folks and not get that follow back you were hoping for. Stop stressing the follow count. Seriously. It’ll come if you’re interesting or funny or have something to offer. And some of those folks won’t be affiliated with your group. That’s ok though. You don’t want to participate in the bubble. The bubble becomes polluted over time and will pop. It’s better to be well-rounded.

That’s all my advice for now.

  1. I tried that once with p2 which actually means Progressive 2.0, by the way. []
Posted in I'm Pissy, Internet Drama, Meta, Slap Upside the Head, Stumblin' | Tagged , , , | Comments closed

Working with Funny Folks

I haven’t talked about my job in a long time. Ok, the last time I did it was another job completely. I’m not at the job anymore and one of these days I’m going to explain why that’s a good thing. Anyway, I have this new job– which I love. The work itself is kind of “meh” but the company is full of the most awesome people and the CEO is frankly amazing. I adore my immediate supervisor, the policies and the extremely low turnover. Most of us at this particular company realize that we are lucky. We’re making decent money, we have good benefits1 and the company really cares about the employees. We know because we’ve worked other places and we are not going to mess up and get thrown back to the trenches.

I have nothing bad to say about the job itself. I don’t think, at this point, you could pay me to say something bad about them2. That’s not ass kissing, as far as I’m concerned, that’s counting my freaking blessings. So, what’s my point? Well, there’s this one person…

Isn’t there always?

She’s a nice enough woman, I guess. She kind of reminds me of a little lost dog who is eager to get some attention. She means well. I try to remember that. She just gets on my last damned nerve. She’s the kind of person that makes up bullshit stories and then forgets what she was making up and totally contradicts herself. While she’s weaving these tales the people around her are scratching their heads thinking “Did you hear what I just heard?”

One example was about her new laptop. She showed me her receipt and it was from Walmart for a little under $300. That’s not so bad. People buy what they can with whatever money they have. The problem comes later. When we first started here, she went on and on about her “gaming”. She’s a “gamer chick” and a “nerd”. Anyway, it seemed like something in which she took a lot of pride. Good for her. So, I started talking to her about some stuff. Well, the first clue to her being full of shit was that for someone who was such a “nerd” she didn’t recognize some of the lingo. Ok. Then she showed me this receipt. She went on and on about this new computer and how awesome it was. She told me that it was 1TB HDD and I about fell out of my chair. She was having some problems getting it to work with our work programs and she wanted me to help her with it. I asked her about her graphics card (“What’s that?”) and her processor (“I don’t know.”) and if I had a better memory I’d tell you what else. She seemed to be having troubles with the CPU when she was connected to the work network. I was trying to help.

I told her “Dude, it’s ok. Something that cheap from Walmart isn’t going to be powerful anyway. No worries.” Well, she about flipped her lid. Now she told me her dad was a sys admin and that he told her that was the best computer and OH MY GOD IT WAS SO FUCKING POWERFUL. I’ve since determined her “gaming” consists of flash games on Facebook, but I digress. Since our discussion about why her computer was struggling, she hasn’t mentioned it3.

The point of that story is that she will take the most mundane thing and tell tall tales about it. She’s one of those people. At any rate, she’s also one of those people who comes to work late, forgets to come back from lunch and calls off way more than her fair share. And that got her happy ass in trouble. She had a meeting with the bosses about her absentee problem.

****Side note**** This is how awesome my bosses are: They rearranged her schedule so she can be at work on time. They allowed her to come in an hour later because she told them she was having a hard time getting her eldest to school- though her eldest lives 2 hours away. But that is not the point. ****

Anyway, she gets in trouble for that. Well, this does not deter her! She’s very chipper, really, so that doesn’t surprise me. But something must’ve hit her in the head, because she suddenly forgot how to do her job. God love her, but she’s fucking up all over the damned place. She was on a tear about getting in trouble for bypassing a particular policy. She fired off this email about how this wasn’t in any documentation that she ever received, but don’t you worry because she was going to be good going forward. Then she sent it off– to us all. So, I get her aside and tell her “Dude, that was given to you.” She can’t remember so I send her the policy email. Oh shit! She was freaking out. She was afraid she was going to get in trouble again and blah blah4.

So, yesterday, she’s back to her happy, clueless self5. She was again being uber-helpful to the newbies and, in the process, confusing the hell out of them. The other boss had a chat with her. She tells me he said she was in line for a promotion! I almost choked to death on my own damned tongue. I couldn’t swallow my laughter hard enough. She forwards along the message he sent her. I’m scratching my head and wondering where she’s getting the “promotion” part out of this message. It was basically “If we ever decide to make this totally worthless position that we would never create, we’ll totally think about you for it.” This “position” isn’t a position within the company and there would be absolutely no reason to have this position. He totally pulled it out of his ass. I didn’t tell her. She said “Since you and I take this job way more seriously than this other chick (who she is friendly with and who I like) you should ask if you can do it too.” Whoa, boy. Sure. Let me get right on that. I was rolling.

So, I may add her to my “Who’s Who” for no other reason than to tell a story or two about her. Like the time she was telling me all about her period. That was fun. Or the time she thought someone was flirting with her and was mad at her for not liking him back– but he’s gay. That was kind of fun when she found out. Sadly, I can’t really tell the stories about exactly how she fucks up as the job is pretty specific. I’m glad she’s got a job where the bosses are so understanding with her, though. I think she’d probably have a really hard time almost anywhere else. I think that if she allowed herself to just be herself then she’d be a joy to work with.

Also, I think she might be exactly the type of person to help me be a better person. I don’t mean because she’s annoying and I can laugh at her tall tales– though I do. It’s because she is a nice person and I don’t have the heart to go with my first instinct– to tell her that she’s full of shit and I know it. I know that if I tell her that it will hurt her feelings and as much as she annoys me I don’t want to hurt her feelings. Sometimes I wish she wouldn’t have latched on to me, but she has. She’s not cruel or competitive or trying to get somewhere by hurting anyone else. But when I know she’s telling me a tale… man, is it hard.

I believe that she’s had a hard time in her life and she’s just trying to fit somewhere and in any way she can. I see someone who’s just trying to fight getting rejected, which kind of hurts my heart a little. I’m sure at some point she’ll tell me her history6 and I’ll be able to glean what it is that makes her behave that way. I just want to tell her “DUDE! You don’t have to lie. Really. Just be you.” That doesn’t really work, though. It’s probably best if I just nod along while continuing to smack my head against a wall. She’s an interesting character in that aspect. What makes her tick? Those kinds of puzzles always fascinate me.

Anyway, I don’t think either of us are up for a promotion any time soon. We’re both pretty new and the turnover at this joint is crazy low. Still, it’ll be fun for her to continue with that particular fantasy. I can’t wait.

  1. Comparatively speaking. []
  2. I’m a firm believer in Karma, mind you, so knock on wood. []
  3. She did tell me today that she was having trouble with screen resolution on her Vista machine. Heh. []
  4. Some really personal stuff that probably isn’t true but I’m not going to put here anyway. []
  5. She is nice. Just annoying. I said that, right? []
  6. I’ve already found out the last year or so through her voluntary story telling. []
Posted in Adventures of Jinxi, The J-O-B | Comments closed

Screw Yahoo!

Yahoo! CEO Marissa Mayer, who is herself a new mother (luckily she’s got a nursery in the office next to hers) has decided to end remote worker positions. I just saw Ms. Mayer featured on a PBS special dedicated to feminists. Mayer said that she doesn’t consider herself a feminist, though she certainly does piggyback of the old-school ones, doesn’t she?

First, let’s look at this from a business point of view. Mayer says that she wants all her people to come into the office every day. Could be the main office in California or one of the other office situated here and there.

These folks could possibly travel to one of those locations. They’re not in every state, but they’re in quite a few. Nebraska? Yup. But there’s a really good study that says these folks are likely a huge benefit to the productivity and resources of the company. Stanford just finished a study [PDF] that tells me just this. Standford didn’t just do a poll. They went to one of China’s biggest call centers and did an experiment.

From the Abstract:

Abstract:
About 10% of US employees now regularly work from home (WFH), but there are concerns this
can lead to “shirking from home.” We report the results of a WFH experiment at CTrip, a 16,000-
employee, NASDAQ-listed Chinese travel agency. Call center employees who volunteered to WFH
were randomly assigned to work from home or in the office for 9 months. Home working led to a
13% performance increase, of which about 9% was from working more minutes per shift (fewer
breaks and sick-days) and 4% from more calls per minute (attributed to a quieter working
environment). Home workers also reported improved work satisfaction and experienced less
turnover, but their promotion rate conditional on performance fell. Due to the success of the
experiment, CTrip rolled-out the option to WFH to the whole firm and allowed the experimental
employees to re-select between the home or office. Interestingly, over half of them switched, which
led to the gains from WFH almost doubling to 22%. This highlights the benefits of learning and
selection effects when adopting modern management practices like WFH.

Their overall performance increased 13%. They called off less and were at their desks more. They did they jobs better, in other words. But wait! There’s more!

Running the experiment revealed, however, that working from home actually generated an
improvement in employee performance, worth about $375 per employee per year (evaluated at the
13% performance improvement from the Table 3). In addition, the firm estimated office cost
savings of about $1250 per employee and reduced turnover savings of about $400 per employee per
year. Hence, given the annual saving of about $2000 per employee,
the firm rolled the program out
in August 2011, accompanied by an aggressive poster campaign to persuade employees to take up
the home working option.

This firm saved $2000 per year per remote/WFH employee. There are a lot of other reasons listed in the document. The employees can do more before or after work for their families because they don’t have to commute anymore. They take fewer breaks and are interrupted less. It’s a proven cost-savings option for the company and the employee.

Now, these remote workers aren’t being fired. They’ve been working either full time or part time from their homes every week. Why would they choose that? Could be a crazy commute. Could be sick children/spouse/parents. Could be that they work better that way. Could be that they leave too far away from the office center to make a commute even viable. I don’t know all of the situations. I do know that many of those positions are remote customer support- possibly call center or email support. Some of them may be disabled and were happy as a pig in shit to get a job that didn’t require them to impose on others in an office. There are so many reasons that a person would prefer to be productive at home. These people have a choice: relocate to a Yahoo! office or quit. There was someone who estimated there are 700 remote workers (more if you count contract remote workers) who will not be able to relocate –at their own expense– so Mayer can feel like her people are being productive in the same building.

While she’s doing that (with her beautiful new baby in the next room) the folks who chose remote work for whatever reason are now going to face additional hardship. If they are buying their house, they’d have to sell it. They’d have to uproot the kids (if they have any), find new caretakers. Angered Yahoo employees report that there is no daycare on campus nor are there daycares or doctors anywhere near the campus. This is an additional hardship on a family who had already acclimated to an office in their own home, closer to their caretakers, schools and doctors. And the customer service reps aren’t going to be making nearly enough to justify helping them relocate.

So, here’s a woman who raised up through the ranks- thanks to the feminists who fought before she was even born – and saw an opportunity to improve both her company’s bottom line and the lives of the community supporting that company. She chose the path that would make her look a little less ladylike. She wanted to show her big balls and masculinity and decreed that there would be no more remote workforce. She’s certainly not doing this to show that women can be feminists without carrying the title. She’s showing us that she’s just as bad ass as any man who hasn’t got a fucking clue what it’s like to juggle family, work and a goddamned life.

Now, she’s saying it’s for productivity. But read the link to the Stanford study. She’s full of shit with the productivity. There are plenty of great tools that can keep teams together and keep them productive. In fact, 13% more productive. She’s save at lease $4000 a year per remote worker. There are plenty of other companies that allow it in a part-time capacity if not full time. They are reaping the benefits.

So, she sees these vulnerable people as bottom line items. She sees them as expendable. She soared, in part because of the feminism she disavows helped her find her place in a man’s world, and now she sees a way to impress them. She will become them by putting those remote workers on the chopping block. Need to take care of a sick child? Too bad so sad. That’s what daycare is for. Can’t sell your house to relocate? Too bad so sad. Guess that means you quit so no unemployment for you. Get rid of a good portion of the workforce that way, for sure. Maybe hire some back in contract positions, making a lot less per hour and without the benefits. Sayonara, suckers!

There are plenty of tech companies who are doing well that employ remote workers or offer some kind of telecommuting to their employees. That was to their benefit. Everyone wins in that case- except maybe the folks who need to be a part of the office culture. These companies are choosing their “outsourcing” to include remote workers because of the cost savings, the flexibility “benefit” and, yes, the productivity.

Since she was featured in a documentary about how far women have come in our society, I found it fucking ironic that she would issue such an edict. I don’t think it’s because she wants people closer together. She wants them to quit. She wants to throw them away. She wants to do what asshole men have done to female employees with families have done forever- kick them straight in the ass.

I would hope that she would look at the Stanford study and reconsider. There are a lot of people in those remote positions who won’t be able to easily find a new position somewhere else. Many of those people are parents/children who need that flexibility.

Posted in Adventures of Jinxi, I'm Pissy, Slap Upside the Head, Women's Issues | Tagged , , | Comments closed
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